Privacy Policy

This support form collects your name, email address, issue description, and any files you choose to provide. The HOBL Support team uses this information only to investigate and respond to your support request.

Submissions are stored in private Microsoft Azure storage. Uploaded files may be scanned for malware before support personnel use them. Access is restricted to authorized HOBL Support personnel.

HOBL strips saved Microsoft-account credentials and HOBL-profile passwords from its run files. Those saved passcodes are not included when you upload a HOBL run directory. You should still review the selected file list and avoid adding unrelated personal or confidential information.

Do not include information that is unrelated to the issue. Submissions will be kept while the HOBL Support team investigates and addresses the reported issue. After the issue has been addressed, the submission and its uploaded files will be deleted. Deleted files may remain recoverable for up to seven days through Azure Storage soft delete.